Stichora —Privacy Policy

The Privacy Notice is from STICHORA INDUSTRIES PRIVATE LIMITED("Stichora", "we", "our", or "us"), which values the trust you place in us when you use our mobile application, website, and services (collectively, the “Platform”).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you engage with our wide range of services. By downloading, accessing, or using the Any Stichora App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Platform.

1. Information We Collect

We collect information to provide seamless, safe, and personalized experiences. This includes:

(a) Personal Information You Provide

• Account Information: Name, phone number, email address, password, date of birth, gender, and profile picture (if uploaded).
• Order & Transaction Details: Delivery address, billing/shipping address, order history, payment details (masked card numbers, UPI IDs, wallet usage, etc.).
• Communication: Queries, support requests, survey responses, ratings, reviews, and feedback shared with us.

(b) Automatically Collected Information

• Device Data: Device type, OS version, unique device identifiers, app version, mobile network details.
• Location Data: Real-time GPS for delivery tracking, address auto-fill, fraud detection, and service availability.
• Usage Data: Pages/screens visited, clicks, search queries, preferences, time spent, referral source.
• Log Data: IP address, timestamps, server logs, error reports, crash analytics.

(c) Third-Party Information

• Payment Providers: Confirmation of payment status.
• Delivery Partners: Information related to delivery attempts.
• Marketing/Referral Programs: If you sign up using referral codes, we collect basic linking information.

2. How We Use Your Information

We use your information strictly for lawful purposes, including:

1. Service Fulfillment:
   • Process and deliver orders.
   • Facilitate secure payments and refunds.
   • Ensure age/legal compliance.
2. Personalization & Experience:
   • Curate offers, discounts, and suggestions based on your preferences.
   • Store addresses, payment methods, measurement and frequently used services for quicker checkouts.
3. Safety & Compliance:
   • Conduct fraud detection, identity verification, and suspicious activity monitoring.
   • Comply with applicable legal/regulatory requirements (courier regulations, etc.).
4. Communication:
   • Send order updates, delivery notifications, reminders, and promotional campaigns.
   • Provide customer support via chat, email, or calls.
5. Research & Improvement:
   • Analyze usage to improve services, UI/UX, and delivery efficiency.
   • Conduct data-driven research, anonymized analytics, and performance monitoring.

3. Cookies and Tracking Technologies

We use cookies, pixels, and SDKs to:

• Remember user preferences.
• Measure ad performance.
• Enable push notifications.
• Monitor fraud/security issues.

Users may disable cookies in device settings, but this may impact service quality.

4. Sharing of Information

We do not sell personal information. However, we may share information as follows:

1. With Service Providers & Delivery Partners:
   • Delivery partners and Service Providers.
   • Payment gateways, Bank Account verification , KYC verification providers.
2. For Legal Compliance:
   • Responding to court orders, regulatory authorities, or law enforcement.
3. Business Transfers:
   • In case of mergers, acquisitions, or restructuring, your data may be transferred under lawful safeguards.
4. With Your Consent:
   • When you opt into third-party services or offers.

5. Data Retention

• We retain your personal information as long as necessary to provide services and comply with legal obligations.
• Order history and invoices data may be stored longer to comply with tax and regulatory requirements.
• Account Deletion: You may request the deletion of your account at any time by contacting us through our Contact Page. Upon your request, we will permanently delete your personal information (such as your name, mobile number, email address, and profile picture). However, please note that system IDs, transaction history, and booking history will not be deleted, as these records are required for the platform to function properly, maintain financial integrity, and comply with legal and tax obligations.

6. Data Security

We use industry-standard security practices:

• Encryption: Data in transit (SSL/TLS) and at rest.
• Access Controls: Role-based access for employees.
• Monitoring: 24/7 system monitoring and fraud detection.
• Secure Payments: PCI-DSS compliant payment gateways.

Despite our best efforts, users are encouraged to keep their OTPs confidential and never share them with anyone.

7. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:

• Access, correct, or update your information.
• Request deletion of your data.
• Withdraw consent for marketing communications.
• Request a copy of your data (data portability).
• Lodge complaints with supervisory authorities.

Requests can be made by contacting us at: stichoraofficial@gmail.com

8. Children’s Privacy

Our services are intended for individuals who are at least 18 years of age. Individuals under 18 may use the Platform only with the involvement and consent of a parent or legal guardian, where permitted by applicable law.

9. Third-Party Links & Integrations

The Platform may contain links to third-party apps/websites. We are not responsible for their practices, and users are encouraged to review their policies separately.

10. International Data Transfers

If your data is processed outside your home country, we ensure adequate safeguards (standard contractual clauses, secure hosting partners).

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Platform after changes implies acceptance. Users will be notified through app alerts or email when material changes occur.

12. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact our Data Protection team at: stichoraofficial@gmail.com