Stichora — Terms of Use

These Terms of Use are provided by STICHORA INDUSTRIES PRIVATE LIMITED. ("Stichora", "we", "our", or "us") — the entity behind the Stichora Platform (mobile apps, website, and related services).

This document explains the rules for using the Stichora platform. By using the Platform, you agree to these Terms. If you disagree, please stop using the Platform or contact support.

1. Who Can Use Stichora

Users must be 18 years or older and legally capable of entering a contract.

2. Your Account

• You may register using phone, email, or social login. Provide true and current details.
• Service partners and delivery partners are required to provide additional information, including business details and KYC documents.
• You are responsible for account security and OTPs.
• Accounts involved in fraud or policy violations may be suspended or deleted.

3. Ordering — How It Works

• Browse, select items, and confirm your order.
• Prices include product cost; extra fees (delivery, taxes, platform) are shown at checkout.
• Order confirmation means that your booking request has been received. It does not guarantee acceptance, as the service partner may reject the booking.
• Delivery times are estimates, affected by traffic or partner readiness.

4. Payments, Refunds & Invoices

• Supported payment methods include debit/credit cards, UPI, Net Banking, and Cash on Delivery (where available).
• Payments are processed through secure third-party gateways.
• Refunds may take 5–14 days to reflect.
• A digital invoice is issued for each completed order.

5. Cancellations & Returns

• Cash on Delivery (COD) bookings cannot be cancelled.
• Users may cancel a booking at any time before pickup.
• Service providers have the right to reject received booking within 24 hours of receiving.
• If the service provider has already received the items, they will be returned to the customer.

6. Parcel Delivery

Sender must pack securely and declare accurate contents.

7. Partner & Third-Party Responsibilities

• Partners are independent entities.
• Quality is partner’s responsibility; report issues via support.

8. Promotions, Coupons & Wallet Credits

• All offers follow specific terms (expiry, minimum value, etc.).
• Misuse or fraud may lead to cancellation.
• Promotional refunds may be given in wallet credit.

9. Partners Earning

• All booking and delivery charges are collected through the Platform.
• Partner ledgers are maintained by the Platform and can be viewed in the Ledger/Wallet section.
• Partners can submit withdrawal request which was subject to approval by our team and credited in their registered bank accounts.
• The Platform may impose limits on withdrawal amounts or the number of withdrawal requests.
• Service Provider need to purchase a subscription in the app to list in the platform, Additionally, a commission may be charged on each booking based on the booking value.

10. Ratings, Reviews & User Content

• Users may rate services truthfully.
• Do not post abusive, defamatory, or false content.
• By posting, you grant Stichora rights to use/display your content.
• Inappropriate reviews may be removed.

11. Safety & Contactless Delivery

• Provide accurate delivery instructions.
• Don’t ask riders to perform unsafe or illegal tasks.

12. Prohibited Conduct

You must NOT:

• Use the Platform for illegal/fraudulent purposes.
• Manipulate reviews or create fake accounts.

13. Intellectual Property

• All app content (logos, code, visuals) belongs to Stichora.
• You may not copy, modify, or distribute without permission.
• You retain ownership of your uploaded content but grant us rights for service operation.

14. Privacy & Data

• Data collection and use are detailed in the Privacy Policy.
• By using Stichora, you consent to those data practices.

15. Disclaimer & Liability

• We strive for reliability but are not liable for third-party or uncontrollable events.
• Our maximum liability is limited to the order amount.
• No responsibility for indirect losses (like emotional distress or missed business).

16. Indemnity

If your actions cause losses or legal issues for Stichora, you agree to indemnify us (cover reasonable costs/damages).

17. Suspension & Termination

• Accounts may be suspended for fraud, misuse, or repeated violations.
• You can delete your account anytime; some data may be retained for legal compliance.

18. Policy Updates

• We may revise Terms periodically.
• Continued use implies acceptance of updated terms.

19. Dispute Resolution

• Contact in-app support or email first for any issue.
• If unresolved, disputes fall under Indian law and local jurisdiction.
• Full arbitration terms are in the detailed Terms of Service.

20. Contact

For issues or clarifications:

stichoraofficial@gmail.com

21. Final Notes

Written in plain English for clarity — your legal consumer rights remain protected.